BlueKong Go: A New On-Demand Platform Promises to Fix One of IT’s Biggest Headaches

Anyone who has ever waited hours, or even days, for an IT engineer to turn up knows how frustrating traditional support models can be. 

When systems fail, businesses don’t want paperwork, contracts, and scheduling delays. They want someone competent on site, quickly.

That’s exactly the problem BlueKong Networks hopes to solve with its upcoming platform, BlueKong Go, a new digital service designed to connect organisations with certified IT field engineers in real time.

Currently in final testing, with a wider launch planned for 1 May 2026, the platform aims to modernise how businesses source technical help when something goes wrong.

IT Engineers, On Demand

BlueKong Go works by matching businesses needing technical support with vetted IT engineers available nearby. Instead of relying on rigid support contracts or overstretched in-house teams, organisations can request an engineer on demand.

Behind the scenes, the platform uses identity verification, skills profiling, real-time geolocation and intelligent scheduling to pair each request with the most suitable engineer available.

In simple terms: the right person, in the right place, at the right time.

The result should be faster problem resolution, less downtime, and a more flexible way for businesses to access specialist IT expertise.

Matthew Conquer, owner of BlueKong Networks, believes the timing is right for a rethink of traditional IT service delivery.

Businesses today, he told That's Technology, need IT support that can move as quickly as their operations do, without the overheads and delays that often come with conventional service models.

A Different Kind of Tech Platform

Unlike many gig-economy apps, BlueKong Go positions itself as a members-only network of verified professionals. Engineers must pass a structured approval process before joining, ensuring clients are matched only with qualified specialists.

The platform also includes built-in communications, location tracking, and quality assurance tools designed to make interactions transparent for both clients and engineers.

To reinforce trust, completed work comes with a ten-day guarantee.

Smarter, Greener Support

Interestingly, the platform has also been designed with sustainability in mind.

By assigning the closest qualified engineer to a job, BlueKong Go aims to reduce unnecessary travel and cut the carbon footprint associated with long-distance call-outs. More efficient scheduling could also reduce repeat visits and wasted resources.

Faster fixes may even extend the lifespan of IT equipment, helping organisations avoid premature replacement.

Flexible Work for Engineers Too

It’s not just businesses that stand to benefit.

For engineers, the platform offers flexible work opportunities, including evening and weekend assignments, along with smarter routing that reduces travel stress.

BlueKong Go will be accessible through web access, mobile apps and API integrations, allowing organisations of all sizes, from SMEs to public sector bodies, to request support and manage jobs in real time.

If the platform delivers on its promises, it could mark a significant shift in how companies access the technical expertise that keeps modern digital operations running.

https://bluekongnetworks.com

Offensive Security Becomes Business-Critical as UK Faces Major Cyber Incidents

The scale, frequency, and sophistication of cyberattacks in the UK have escalated sharply throughout 2025, causing widespread operational disruption and mounting economic damage. 

Recent data and high-impact incidents show that organisations can no longer rely on periodic audits or reactive security measures. 

As a result, organisations are being challenged to rethink their security strategy and embrace an offensive mindset.

Major UK Attacks Rise By Over 50%

The National Cyber Security Centre’s (NCSC) Annual Review 2025, covering the period from September 2024 to August 2025, underscores the severity of the situation. 

During this time, the NCSC handled 204 nationally significant cyber incidents, an increase of more than 50% compared to the previous year. 

The review also reported four high impact attacks every week, each capable of disrupting essential services across the country and causing widespread operational and economic disruption.

In worst case scenarios, such attacks could compromise not only business operations but critical national infrastructure too. 

The government is now urging organisations to take stronger action to protect the UK economy and make cyber resilience a board-level responsibility.

The economic stakes are equally stark. The recent cyberattack against Jaguar Land Rover, which is thought to be the largest cyber incident in UK history, has been estimated to cost the UK economy £1.9 billion. This led to Jaguar Land Rover having to shut down systems across their factories and offices, with knock-on effects extending to as many as 5,000 organisations in its supply chain.

Richard Horne, CEO of the NCSC, issued a clear warning. He told That's Technology: “Cyber security is now a matter of business survival and national resilience. The best way to defend against these attacks is for organisations to make themselves as hard a target as possible.”

Offensive Security: Thinking Faster Than the Attacker

Keith Poyser, Vice President for EMEA at Horizon3.ai, explains organisations can only become “harder targets” by adopting an offensive, attacker-like mindset: 

“Organisations must think faster than potential attackers. All attack surface, ongoing penetration testing is the only reliable way to determine whether hackers can break in and whether an organisation’s security controls are genuinely effective. 

"Validate your defences in the context of your environment, don’t guess or rely on noisy low relevance vulnerability lists alone”

Although penetration testing has existed for decades, it's traditionally been conducted only annually or quarterly, and purely by humans, which is no longer adequate given the speed at which attackers evolve. We have already seen AI tools misused to rewrite attacks on the fly adapting to defences or detection technologies.

Continuous, autonomous pentesting via platforms such as Horizon3.ai’s NodeZero® Offensive Security Platform allow organisations to validate their security posture as frequently as needed, even daily, without the cost, delays, or limitations of manual-only tests. With them, businesses can emulate attacker techniques in live environments and integrate them seamlessly with agile and DevOps workflows, aligning security testing with how software is actually built and deployed today.

Horizon3.ai’s own Cybersecurity Report UK 2024/25 which collected responses from managers with IT level responsibility in 150 UK organisations confirms many organisations aren't taking the right approach to face today’s rapidly evolving threat landscape.

When asked whether they take a purely defensive stance against cyber threats, or if they conduct offensive exercises to identify risks and vulnerabilities, results showed 34% reported using only defensive measures, 21% focus on defence but occasionally conduct offensive exercises, and only 12% conduct offensive exercises internally. A further 15% were unsure how to approach this, while 18% said they outsource offensive exercises entirely.

Another question asked which technology, solution or practice they believed would significantly improve their security. 12% said they would want more budget funds, while 37% said they want to know exactly where they are vulnerable so they can proactively address weaknesses, a clear indication of the need for autonomous penetration testing. 26% responded that they would need to convince the leadership that cybersecurity must be a top priority.

Cybersecurity Must Become a Board-Level Responsibility

Government bodies, industry regulators, and customers are increasingly urging CEOs, boards, and senior leaders to take explicit, personal ownership of cyber risk. This shift reflects a broader recognition that cybersecurity is now a core component of organisational stability, operational continuity, and economic resilience.

Penetration testing plays a pivotal role in meeting these heightened expectations and has become a cornerstone of both operational and economic resilience. By continuously validating defences, organisations can reduce their Mean Time to Remediate (MTTR), lower the cost of fixing weaknesses, and significantly strengthen their overall security posture. Regular testing also supports risk-based vulnerability management, enhances audit readiness, and creates a verifiable record of due diligence—ultimately easing the burden of compliance.

Due Care and Due Diligence as Foundations of Cyber Risk Management

In cybersecurity, two fundamental principles form the backbone of effective risk management: due care and due diligence (Paired with a duty to know). Due care refers to the proactive steps an organisation takes to protect its systems, data, and users, such as enforcing security policies, fixing weaknesses, and carrying out regular risk assessments.

Due diligence, on the other hand, is the ongoing validation of whether those protective measures are actually working. It involves activities such as penetration testing, reviewing third-party risks, and verifying alignment with industry standards. Where due care is about implementing safeguards, due diligence is about proving they stand up in real-world conditions.

Keith Poyser added: “Together, they ensure  organisations are not only putting security controls in place but also continuously confirming their effectiveness. Continuous pentesting is central to this process, providing the evidence organisations need to demonstrate their cyber resilience.”

www.horizon3.ai

South of England’s Biggest Industry-Wide Tech Summit Lands in Brighton This July

Silicon Brighton proudly presents EVOLVE [25], the largest industry-wide tech summit in the South of England, taking place at the iconic Brighton Dome (Friday 4th July 2025). 

This one-day event is set to become a milestone in the UK’s technology landscape, bringing together the brightest minds and most innovative ideas from across the country in the heart of the UK’s very own Silicon Valley – Silicon Brighton.

From 9am, attendees will explore a packed agenda of 30 sessions across three stages, live workshops, and a headline-making ‘Dragon’s Den’-style pitch competition in partnership with Imperial Business School (London) – offering founders a direct path into their prestigious Entrepreneur Scheme.

EVOLVE [25] is much more than a mere summit – it's a future-shaping platform designed to match innovation with opportunity uniting; Tech professionals and innovators; Startup founders and venture capitalists; Tech-savvy Millennials and Gen Z leaders; and STEM students and educators. Whether you are scaling a startup, launching a product, investing in innovation, or entering the tech industry, EVOLVE [25] is the place to connect, learn, and grow.

Grace Prior, Co-Founder, Silicon Brighton told That's Technology: "When you bring everyone in the industry together—from students to senior professionals, entrepreneurs to educators—you unlock a powerhouse of talent and creativity that drives the future forward. 

"Working in collaboration is a unique feature of this buoyant Brighton technology scene and our mission is cementing the city of Brighton and Hove as the outstanding hub of technological innovation in the country."

Attendees will hear from globally recognised leaders in technology, AI, entrepreneurship, blockchain, education and beyond, with speakers and panels that shape the future, including:

• Seed Legals – Anthony Rose, Founder

• UK Space Agency – Katherine Courtney, Former CEO

• Microsoft – Jack Tracey

• Brandwatch, Accenture, AWS, Attercop, Sony, Tillo, Sussex AI, Hyve, and many others

Panels will explore how technology is transforming every industry—from finance and healthcare to media, retail and education—and what that means for UK businesses today and tomorrow.

EVOLVE [25] is powered by Silicon Brighton, a non-profit collective established in 2019 and led by Grace Prior and Steve Rackley, who are on a mission to grow the region into a tech hub and AI Centre of Excellence. The Silicon Brighton community is a thriving tech eco-system and represents:

• 40+ tech and digital user groups

• 100+ businesses

• 20,000+ professionals and students

• A thriving ecosystem of startups, educators, innovators and leaders

About EVOLVE [25]

A Must-Attend for the Entire Tech Ecosystem

Brighton Dome

Friday 4th July 2025

From 9am

30+ sessions|3 Stages|Live Workshops|‘Dragon’s Den’ Pitch Challenge

Tickets: Secure your place

Use code: MEDIA50 for 50% off

Full programme: evolve.siliconbrighton.com

Sponsors include:

Innovate UK, AWS, Attercop, Cripps, Dabapps, Dragonfly AI, Evolve/Pipedrive, Galloways Accounting, Goodlooking Design, Hyve, Imperial Business School, Inshur, James Chase, Solana Superteam UK, TrustedHousesitters

Full list of sponsors

Exhibitors include:

Barclays Eagle Labs, British Interactive Media Association, Dehns, Logicata, Plus X Innovation, Tillo, University of Sussex Apprenticeships, and many more

See all exhibitors

Partners include:

Always Possible, Brighton AI, South East Angels, Sussex Innovation, University of Sussex AI Centre of Excellence

https://evolve.siliconbrighton.com

https://siliconbrighton.com

Technology sector confident on jobs and revenues but overall confidence falls says survey

 Despite uncertainty over world economic growth and the Euro debt crisis, senior executives in the global technology industry are optimistic about growth in their own company’s jobs and revenues over the next 12 months, according to the annual technology sector confidence survey conducted by Eurocom Worldwide (http://www.eurocompr.com) the global PR network, in association with UK PR agency, Six Degrees (http://www.sixdegreespr.com). However, confidence in the outlook for the technology sector overall is down on this time last year.

Sixty per cent of respondents expect the business they work for to increase jobs and 71 per cent forecast an increase in revenues. In contrast, less than half of respondents (46 per cent) are more confident about the outlook for the technology sector over the next 12 months, down from 61 per cent last year. The study of over 300 executives was conducted in January and February 2012.

Commenting on the overall upbeat results of the survey against a backdrop of economic uncertainty, Mads Christensen, Network Director of Eurocom Worldwide said: “Despite confidence in prospects for the technology sector in general falling from last year, senior executives remain upbeat about the outlook for their own businesses. This is remarkable since our survey was conducted in January and February against the backdrop of continuing concern about the Euro debt crisis and amid slowing GDP growth across many economies.”

The survey is positive on the outlook for tech jobs. Sixty per cent expect to increase employment, similar to last year (57 per cent). Just five per cent expect to decrease headcount (nine per cent in 2011). Almost a third of respondents refer to a skills shortage with 30 per cent saying it is more difficult than last year to hire individuals with the right technology skills.

Amanda Hassall, Director at Six Degrees, said: “We believe two things may be happening. Exciting new technologies in areas, such as mobile and the cloud, mean that there is a stronger case than ever for IT investment. Second, it is likely that deferred IT spend can no longer be delayed if organisations are to maintain competitiveness.”

The Eurocom Worldwide technology confidence survey was conducted online by member agencies of Eurocom Worldwide during January and February 2012. A total of 318 responses were received with approximately 80% from European countries and 11% from the Americas.

Leading IT optimisation consultancy Intergence, announced as specialist cloud services supplier of G-Cloud

Leading IT optimisation consultancy Intergence, a business that is focused on people and performance in IT infrastructure, has been announced as one of the suppliers of the UK Government’s cloud computing procurement initiative, G-Cloud.

The framework will feature services divided into four segments, with Intergence as part of the specialist cloud services. Other supplier segments include infrastructure as a service, software as a service and platform as a service.

As part of the £60m framework, Intergence will be a listed supplier on the Government’s ‘CloudStore’, an online marketplace where supplier services will be detailed and rated, allowing public sector departments and buyers to make comparisons for future procurement.

The CloudStore is expected to be announced shortly following a posting on the site stating:

“We’re currently testing that what we’ve done makes sense and works and then we’ll be opening the store up for everyone to see, use and feedback on but before we can do that we need to get on with working through and assuring the 1700 services for the catalogue.”

Commenting on being selected as a G-Cloud supplier Peter Job, CEO at Intergence said: “We were selected as part of the framework for our strong cloud management, infrastructure and ability to create and manage cloud strategies and deployment.” Peter continued “One of our major strengths lies in our flagship product Hyperglance, which will enable G-Cloud buyers to prioritise their IT decision-making with a visual perspective, allowing the allocation of resources based on real priorities, not guesswork.”

FACTFILE:
Intergence (www.intergence.com) is a leading independent IT Optimisation Consultancy, headquartered in Cambridge, UK, with a regional office in the Middle East (Dubai, UAE) and was founded in 2003 to address the growing requirements of clients demanding high-level impartial expertise in networks and IT. Our close relationship within the Cambridge academic community enables us to innovate in partnership, rapidly incorporating the latest technology advances into our products and services.

Intergence operates over two distinct lines of business; people and performance. Our expertise and knowledge within the field allows us to resource the right people in the right place, getting your IT projects completed quickly and hassle free. Utilising world first products and professional optimisation services, Intergence has a clear and common purpose- to improve performance and extract more value from your IT infrastructure.

You can follow Intergence on Twitter

Social media gives IT more clout

Service management unlocks commercial potential of brave new social media world

According to service management company Sunrise Software, today’s IT department should embrace the growing rise of social media as the ideal platform to increase customer engagement and generate new sales rather than focus on the challenges it presents such as network security and reduced employee productivity. In an article published today, Sunrise Software points out that IT professionals have an important part to play in creating a best-practice framework that maximises the commercial potential of social media and elevates the role of IT at the same time.

Geoff Rees, Sales Director of Sunrise Software, commented: “Love it or hate it, the fact remains that today’s social media world is big business and those who consider it just for kids or consumers should think again. Not only do social media networking sites such as Facebook, LinkedIn and Twitter™ represent a vital new sales channel but the real-time, viral nature of their content, posted 24 hours a day from anywhere in the world, can wreak havoc with a company’s corporate brand. IT directors have a duty to take control of the new social media environment around them in a way that empowers their staff rather than stifles their commercial creativity.”

Round-the-clock social media requires a round-the-clock response. More and more people are using social media to praise or air their grievances about the products and services they receive in both business-to-consumer and, increasingly, business-to-business environments. Consumers are choosing to take notice of complete strangers rather than rely on the traditional word-of-mouth reputation or the opinion of a friend. As a result, companies need to know what customers are saying about them at all times.

The rise of social media poses today’s IT professionals with a real conundrum. Traditionally, IT decision-makers have frequently taken the decision to block social media networking sites in the workplace for fear of compromising corporate network security or for reasons of reduced staff productivity. However, banning social media entirely effectively shuts down a valuable sales channel and isolates companies from what their customers are saying about them, denying them the right to reply where they can protect and defend their brand.

The best way forward is to adopt an IT service management approach to social media. There are many success stories which prove how the IT department can and does take an active lead in creating a best practice technology framework that demonstrably contributes to commercial success.

Using Sunrise’s Sostenuto technology, high profile brands such as Anglian Water and Vision Express have introduced flexible but process-driven service management infrastructures that have enabled them to become role models for the rest of their organisation. In just one year, Vision Express raised SLA performance from 87% to 96% and premier contract catering firm Elior has extended the functionality of its Sostenuto-based IT service desk to other departments including purchasing, supplier management and HR with considerable success.

IT has long been the vanguard of new technologies and processes that ultimately impact the bottom line. Most importantly, vendors should continually strive to improve their service management product offering and invest in developing innovative new technology that addresses their customers’ changing social media requirements. Sophisticated applications that integrate seamlessly with today’s social media networking sites will enable organisations to track industry perception of their products and services so that they can proactively respond to complaints and ultimately encourage consumers to provide direct and constructive feedback online.

Along with the right technology, IT should develop a best practice social media policy that supports existing corporate HR and operational risk management procedures and is communicated widely across the organisation in the usual manner.

Geoff Rees concluded: “Social media is no longer the exclusive domain of marketers. The time has come for the IT department to become the corporate hub and centre of excellence for social media. By applying their already extensive expertise and proven track record in service management, IT directors are perfectly placed to help their client-facing departments increase their digital presence in the workplace and use it for competitive, commercial advantage.”

FACTFILE:
Established in 1994, Sunrise provides applications which underpin business processes across its customers’ organisations. A privately held, UK based company, Sunrise has a highly successful track record in IT service management, customer service management and business process management with fully configured applications designed around best practice guidelines.

Available as either on-premise or Software As A Service (SAAS) Sostenuto, Sunrise’s flagship product is totally web-based which harnesses modern technology with inbuilt resilience. Sostenuto is a comprehensive software tool which offers a high degree of flexibility, allowing organisations to change or introduce new processes through simple configuration.

There are three different variants to address different business requirements:

• Sostenuto ITSM available as ITSM2 and ITSM3 (ITIL2 or ITIL3 versions)

• Sostenuto CSM, a non-ITIL tool for customer service departments

• Sostenuto BPM, which allows organisations to create their own applications

Over a 1000 organisations use Sostenuto across the UK, with high profile users including Anglian Water, the NHS, Rugby Football Union, University of Greenwich, Muller Dairy and many more.

For more information please visit: www.sunrisesoftware.co.uk

Finnish IT company arrives in UK and Denmark

Finnish IT service provider Eficode has expanded its operations to the United Kingdom and Denmark through an acquisition. In addition to Finland, China and Russia, the young company now also has operations in London and Copenhagen. “You CAN swim against the current nowadays”, said Risto Virkkala, CEO of the company.

Eficode, headquartered in Helsinki, announced on 9th November the acquisition of Videnhuset a/s and its subsidiary Videnhuset UK Limited.

The company specialises in the resale, implementation and support of software systems from Autonomy Systems, which was itself recently acquired by Hewlett-Packard. The acquisition makes Eficode the largest Nordic implementation partner and distributor for Autonomy, and one of the largest in Europe. With the expansion of its expertise base, Eficode is able to offer Autonomy's entire extensive product portfolio in all of the Nordic countries, the UK and most of Europe. Autonomy, now owned by HP, develops solutions for the automation of information management and business processes of enterprises.

“The acquisition aims to increase our business opportunities and our ability to offer our exceptional service to a wider range of customers internationally. We seek volume in other Nordic countries and the UK as the Autonomy business in Finland is limited simply due to the size of the market. A presence in Denmark and the UK also offers some very interesting possibilities to increase the international dimension of our other business areas. We want to take the learning-oriented and lively Eficode culture abroad”, Virkkala envisions.

Eficode's strong financial position has created the opportunity for the expansion of operations internationally. The company reached a turnover of 5 million Euros with 1.1 million Euros profit in the year ending June 2011 and in addition to the geographic expansion it is also investing in the development of new services and expertise.

The company plans to avoid the pitfalls of internationalisation with sound business realism. “We're always putting business first, also when going abroad. Our organisation develops in step with cash flow and I believe that careful monitoring of the business will limit risks”, says Virkkala. “Starting the Beijing office was a really steep learning curve and we are building on what we learned”.

Virkkala estimates that the number of employees at Eficode will increase from the current 70 employees to over one hundred as a result of the acquisition and planned recruitment for other projects.

Integralis UK Promotes Ian Rigby to Sales Director

Integralis UK Promotes Ian Rigby to Sales Director

Theale, Reading, U.K., 21st October 2011. Integralis, the UK’s largest provider of IT Security and Information Risk Management solutions, today announced the promotion of Ian Rigby to Sales Director from Business Unit Director.

Ian, who first joined Integralis in 2007, will be responsible for continuing to grow the company’s market share of the managed security, consulting and technology integration services in the UK.

Commenting on this promotion, Neal Lillywhite, Integralis’ UK Managing Director, points out: “Integralis continues to expand its provision of IT security and information risk management solutions worldwide. After 4 years at Integralis, Ian has an exceptional knowledge of the market, the industry and of Integralis. He is highly regarded by everyone within the business, and is the right man to drive the sales operations forward.”

Ian Rigby, UK Sales Director said, “I am looking forward to strengthening our sales organisation and expanding our already extensive UK customer base, building on our strong reputation with UK companies and UK-based multi-nationals. As businesses focus on managing costs, they are faced with numerous security challenges, such as protecting the mobile workforce, managing evolving online threats and the need for compliance, to name but a few. I’ll be working with our experienced teams internally to present our trusted solutions to the organisations that are tackling these issues. This expertise is what makes us the leading pure-play provider of security and information risk management solutions.”

FACTFILE:
Integralis provides IT Security and Information Risk Management solutions on a global basis. They deliver a portfolio of managed security, business infrastructure, consulting and technology integration services. As part of the NTT Communications Group, they help organisations lower IT costs and increase the depth of security protection, compliance and service availability. For more information, visit www.integralis.com.

IT Governance launches toolkit to help you maximise IT service management

IT Governance (ITG), the one-stop shop for ITIL®, ISO/IEC 20000 and IT service management expertise, is today launching a toolkit to help companies secure the benefits of best practice IT service management (ITSM).

The new ‘IT Service Management Documentation Toolkit’ is designed to help companies put in place ‘fit-for-purpose’ documentation, implement ITIL service management best practices and, ultimately, optimise their IT service management systems.

Alan Calder, Chief Executive of IT Governance, points out: ‘This unique toolkit is the perfect investment for organisations seeking an optimal route to ITSM best practice, guiding companies through the relevant processes. ITIL is the world’s foremost ITSM framework and ITIL implementation is invaluable for achieving compliance with ISO/IEC 20000, the globally recognised set of ITSM standards.

‘With the ITIL framework providing best practice guidance on how to manage IT infrastructure and streamline IT services in line with business expectations, ITIL is becoming increasingly vital for IT professionals.

‘Our toolkit draws on original content licensed by the Office of Government Commerce (OGC), which oversees the ITIL framework, so you can be sure the toolkit contains the relevant documentation to ensure correct implementation and enjoy the consequent organisational and commercial benefits.

‘The importance of ITSM can hardly be overestimated, especially as many service providers are required by their governments to achieve ISO/IEC 20000 certification. This toolkit will help organisations avoid costly trial-and-error dead-ends.’

The documents contained in the toolkit include service management plan templates; a service level agreement template; 100 pre-written policies, procedures, templates and guidance documents; a pre-written IT service management system manual; and over 400 pages of fit-for-purpose information.

The toolkit was written and created by ITIL specialists Jenny Dugmore and Shirley Lacy. Dugmore was the chair of the British Standards Institution (BSI) committee that produced BS15000, a prequel to ISO/IEC 20000, and is now the chair of the ISO Committee responsible for the 20000 series. In 2005, she was awarded a lifetime achievement award by the IT Service Management Forum (itSMF). Lacy was an ITIL author and project mentor for the ITIL 2011 Update. She holds the ITIL ‘expert’ certificate and is an accredited trainer for ITIL and ISO/IEC 20000. Among their many ITSM-related achievements, Dugmore and Lacy have co-authored ‘A Manager’s Guide to Service Management’ and ‘Introduction To The ISO/IEC 20000 Series’.

Dugmore says: ‘Effective service management is increasingly recognised as fundamental to business success. Customers are looking for better quality, lower costs, greater flexibility and faster responses to their changing requirements. This toolkit enables all types of service providers to set up and implement an effective service management system that delivers quality and value to customers.’

Lacy adds: ‘The toolkit uses tried and tested best practices that avoid re-inventing the wheel. The gap analysis tool and template-driven approach will help an organisation assess current ITSM requirements and implement relevant service management processes.’

The toolkit costs £495 ($818.06/€568.75) and can be purchased as a download at: www.itgovernance.co.uk/products/3370.

A ‘try before you buy’ version of the toolkit is also available and can be requested here.