The young know less about technology than older folk!

Flying in the face of conventional wisdom, a Plusnet study has revealed that despite 59% of UK households owning internet enabled PCs, over a quarter (27%) are not familiar with terms like bandwidth, Wi-Fi, cursor, router and download.

Dispelling the myth that it is youngsters who are the most tech savvy of all, the research by the business broadband provider found it was those over 55 who scored well with jargon-busting, as 72% claim they understand all of the terms perfectly. Exactly 39% of 16-24 year olds did not have a clue about these expressions, which is much more than the national statistic of 27%.

Over a fifth (22%) of those aged over 55 have taken lessons on how to use the internet, compared to only 8% of 16-24 year olds, showing that it is not just the older generations who should make use of such classes. Despite widespread belief that the older generations aren't too confident with technology, when it comes to the internet, they are on par or even more self-assured than those in the younger age brackets.

Sending emails and shopping online are the stronger areas for those aged over 55, with 96% and 91% claiming confidence with these activities, compared to 94% and 83% amongst 16-24 year olds respectively. Online bingo however is something that the younger generations are big on, much more so than the older generations, with 50% of those aged 16-24 confidently playing online compared to only 24% of those over 55.

Talking about the survey, Jamie Ford, CEO of Plusnet said: "It just goes to show that despite the growing online literacy in the UK, people are still unsure of certain key terms and uses for the Internet.  An interesting finding from our research is the increased knowledge of the over 55's who have perhaps had to go out independently and source online learning through support sessions in their local community."

"Although youngsters have greater exposure to the internet through their communication habits and means of education, it is the older segment of the audience who are making the effort to get to grips with the net, and therefore learning more about how it all works. Perhaps this Christmas it will be the grandparents' turn to show the grandkids how to use their new gaming console or e-book."

Plusnet and "Go ON Sheffield" help hundreds to get online

A team of Plusnet volunteers have been busy helping out at several events across Sheffield as part of a UK campaign run by Race Online 2012, which aims to help offline residents take their first steps with computers and the Internet. In Sheffield alone, there are an estimated 95,000 residents without Internet access.

Over 50 events were held throughout the City, at venues including Sheffield Town Hall, The Bankers Draft pub on Market Place, High Storrs School and Sheffield United Football Club, with volunteers from UK online centres, Heeley Development Trust, Plusnet and Sheffield University all assisting at the events.

The events catered for a wide range of people including those looking for work, wanting to get in touch with relatives all across the world or just wanting to learn more about the things they love. Betty Tilbrooke, 78, was one visitor who got online for the first time at the event held at Sheffield Town Hall. She said: "I'm sick of calling myself the invisible person because everything that's interesting is on 'www'. If I can do this, I can book my cinema and train tickets, and will even be able to order my groceries online if the bad weather comes again this winter. My daughter and son have been saying "Get online Mum!" for ages. If you don't learn about computers, you’re going to be left behind."

Plusnet, the broadband company with headquarters based in Sheffield, had 25 volunteers helping out at various events round the city centre. Katy Lomax, Head of Marketing at Plusnet, volunteered at the session held on Friday at the Bankers Draft in Sheffield City Centre. She said: "Even as someone used to being online, it's not until you show someone the very basics of the Internet again that you realise how much it has impacted your own life. It's really important that people who do know how to use it can help those who can't, because without using the internet there is so much that you can't do."

Plusnet has sponsored the 'Go ON Sheffield' campaign and donated fifty free broadband packages so some of the new online converts can try their new found skills at home. The fifty packages will be given to those who could benefit the most from getting online at home with the winners being presented with their prizes at a celebration event being held at Sheffield United Football Club. The celebration event will also provide an opportunity to thank all of the volunteers who gave their time during 'Go ON Sheffield'.

Helen Milner, Managing Director of UK online centres said: "'Go ON Sheffield' has been a really great way for us to engage with people in the locations they feel comfortable. The people that aren't currently online are often resistant to formal learning environments so, by bringing the learning to them - in pubs, at football clubs and wherever they feel at home - we can break down these barriers and show them the real benefits being online can bring them.

"We wouldn't have been able to run a campaign as big as this without the volunteers who came from all over the City, and they really made the campaign what it was. By working with Heeley Development Trust and volunteers from Plusnet, Sheffield University and all over, it really felt like we were bringing the city together for a really positive cause."

FACTFILE:
Plusnet has been based in Sheffield since its inception in 1997 and provides residential and business broadband across the UK. Plusnet offers cheap broadband with its Plusnet Value and Plusnet Extra broadband packages both available to purchase with home phone, fibre optic broadband and a prioritisation service, Plusnet Pro.

www.plus.net