Innovation Group has been selected by Bosch Car Service to manage and run a new online booking system for its UK network of independent garages.
A new service will be launched as a result of the deal, enabling customers to book their vehicle for servicing, repair or MOT at a participating Bosch Car Service garage near their home or workplace.
“The new partnership with Bosch Car Service is an important endorsement of the breadth and quality of the outsourcing solutions that Innovation Group provides to motor manufacturers, fleet operators, distributors and garage networks. The tools we offer enable closer collaboration between service providers and their customers in a way which enhances customer service and reduces costs at every step in the value chain,” said Simon Hall Managing Director of UK Motor Services of Innovation Group.
Bosch Car Service is a global and nationwide network of quality independent garages which offers each member the power of a premium brand, a partnership with a leading automotive supplier and access to a wide range of technical expertise, marketing and commercial practices.
The Bosch Car Service network also work to a Consumer Code of Practice approved by the Office of Fair Trading, in order to deliver excellence in customer service. The existing network garages provide maintenance, repairs and diagnostic service as well as air conditioning for all vehicle makes and models.
“Bosch Car Service wants to help garages grow their business through delivering top quality technical solutions in terms of parts and engineering, along with outstanding customer service. The new online booking service with Innovation Group will help us deliver more business into the network, making good sense for car owners and the garages,” said Howard Price, of Bosch Car Service.
Innovation Group provides wide range of software and outsourcing solutions to insurers, fleet, automotive and property businesses across five continents. Existing customers in the automotive sector include Ford and Tesco.