German insurer DEVK has signed a three year contract with Innovation Group to use its Innovation Symbility Mobile Claims software, part of the Innovation Symbility Suite. The deployment follows a successful pilot phase.
Innovation Symbility Mobile Claims is a field-based scoping solution optimised for mobile devices to make qualified assessment of property claims on site. From January 2012, all DEVK adjusters will be able to create estimates with electronic support and complete accurate assessment of the claim speeding up the claims settlement process.
“By using Innovation Symbility Mobile Claims software, DEVK expects to increase customer satisfaction levels, as well as assure better documentation and improved efficiency from our adjusters” said Günter Kalkowski, head of property claims at DEVK.
“This new partnership with DEVK is an important milestone for bringing Innovation Symbility Suite onto the German market. With this opportunity we will be able to demonstrate the added value of Innovation Group’s software and outsourcing solutions for both insurance clients and other companies in the value chain. Our products allow closer collaboration between service providers and their customers while at the same time improve customer service levels and reduce costs.” said Robert Thomson, managing director of Innovation Group in the UK and Ireland.
With 1,200 offices, 2,270 tied agents and more than 4,000 part-time agents, DEVK is a number four property, number five motor and number six casualty insurance company in Germany.
From its German office branch in Stuttgart, Innovation Group specialises in outsourcing solutions for insurance companies, fleet operators and garage networks. The company has partnered with more than 3,000 service providers.
Innovation Symbility Suite is a service model consisting of three core software components:
• Triage – enables claims management teams to scope claims accurately and consistently, in turn providing adjustors and service providers with an accurate picture of the claim before their first visit.
• Symbility.net – a powerful data management hub that records and tracks all claims data, including supplier information and reporting on claims and customer experience.
• Mobile Claims – field based scoping solution that actively syncs with the data management hub to share claim information, eliminating replicated data and reducing rework and duplication.