Sunday, 20 November 2011
Trustmarque Awarded CRN Services Provider of the Year
“We are delighted to have won Services Provider of the Year,” commented Angelo Di Ventura, Group Sales and Marketing Director for Trustmarque. “We have worked tirelessly over recent years to build a service model focused on addressing our customer’s business challenges, adding value at every stage of the project lifecycle, and not just delivering quantifiable cost savings at the point of procurement. Amidst market volatility we chose to invest over £1.4 million to strengthen our services division, developing the breadth and scope of our offering, and bringing in some of the most skilled and highly-prized talent in this space. It’s extremely rewarding to see our investment and commitment to service-led customer engagement is paying off not just in commercial terms, by contributing to a year-on-year increase of 28 per cent in Gross Profits, but in terms of customer and industry acclaim.”
The Services Provider of the Year Award recognises excellence in the delivery of service and support to end user customers and is only open to VARs, system integrators, converged resellers and other players that can truly call themselves a service provider. The awards take into consideration the reseller's ability to deliver real benefits to the user organisation, and to meet customer objectives in terms of improved efficiency, ROI and investment protection, and cost reductions.
“We have a fantastic team of experts who deliver a wide range of technical solutions for specific requirements together with providing comprehensive strategic consultancy and planning services that future proof our customers’ technology environments,” continues Di Ventura. “We are genuinely focused on making sure our customers unlock the greatest value possible from their technology investments and as such have developed a rich technical training programme for all our account managers to ensure individuals have the requisite technical and market knowledge and the appropriate certifications to offer the right advice and support to customers.”
The awards also take into account companies that have demonstrated innovation in developing and bringing-to-market new service offerings and responding to market issues.
“We have a really creative team who are constantly developing new and innovative ways of addressing customers’ business challenges in both commercial and technical terms. Earlier this year we acquired cloud infrastructure services provider, Nimbus Technology Systems, adding a suite of cloud and managed solutions to our offering to enable a greater degree of customisation and customer alignment. We are always looking at how we can better align our services to satisfy customer expectations,” comments Di Ventura.
To find out more about Trustmarque’s range of services, please visit www.trustmarquesolutions.com.